Testimonials

"I want to thank you for the prompt response in shipping a replacement for my defective pet door motor. I received the overnight shipment this morning, and I immediately installed the new motor which is working perfectly.

As a quality manager, I am very sensitive to the quality of products and services provided to me as a customer. From your response in answering my pre-purchase questions and quality of the product to the after sales service, I am a completely satisfied customer. Let me add that, in my experience, any product including those of high quality may become defective in some manner. The real test of a quality supplier is how they respond to your after sales needs. You have passed the test with flying colors!

As I mentioned in my phone call, we have three cats that live with us here at Barr Systems (software development company). The Solo Pet Door gives them full-time access to and from the suite where my office is located. We have it plugged into a battery backup in case of power failure when the office is not staffed. The cats enjoy their freedom to come and go on our 25 acre campus, and we are no longer bothered by the raccoons who had figured out how to defeat our old magnetically activated flapper door. From our security cameras we observed the raccoons trying unsuccessfully in the middle of the night to gain entrance via the Solo door. After several nights of attempts, they are no longer coming around.

Again, thanks for the great service and for making a great product."

Joe DeWeese
Quality Manager, Barr Systems, Inc.

"It's been 2 years since we purchased the electronic doggy door and it sure has been great to have. We have a dog who gets bladder infections and when she get those, she needs to go outside every few minutes. She is on special food that makes her drink a lot of water and of course then she needs to go outside throughout the night. With the electronic doggy door, we get a good night sleep and she can be independent. We absolutely love having the doggy door!"

Marilyn Snyder

I just had to write and let you know what an awesome product this door is. We have had ours a year and the door has operated without a hitch the entire time. Our dog, a teacup schnauzer, took to it the first day we had it installed. He was 2 pounds when he first used the door so your future customers needn’t worry about whether their pet may be too small to use the door. He is now 4 pounds and he scoots in and out like nobody’s business. The only issue we had, which was no fault of the door, was our cats got out once. We simply followed the instructions on the paperwork that came with the door and adjusted the timing. The cats have not “escaped” since then. We also painted it the same color as our walls so it blends in with our décor.

I have recommended this door to all of my friends and neighbors (who visit us just to watch Jackson go in and out of the door) and would highly recommend it to anyone that is sitting on the fence and can’t decide whether to take the plunge. It is worth every penny and gives both you and your pet a huge amount of independence.

When we remodeled in 2003, we hard-wired one of your larger automatic sensor doors through our back wall into our fenced in back yard. The dogs learned to use it in 30 seconds. They haven’t stopped since.

It ranks in the top 3 or 4 investments we have ever made, regardless of price or return. To us and the dogs, it’s priceless.

For some reason, the cats haven’t ever followed the dogs out . Haven’t figured that one out.

Over the years we have purchased two small solo automatic dog doors. The first we purchased about 7 years ago. The first dog door had been installed through an outside wall to our back yard. Your instructions were clear, and the finished work looked fantastic. The second automatic dog door we purchased was for aour log cabin. We installed the second dog door through the back door of our cabin, again your instructions were clear and we got this door installed quickly. We own 7 small dogs and two cats. All pets have very small magnets attached to thier collars, and all our pets are free to run in and out multiple times during the day and night. Our 9 pets have really put your solo dog doors through the tests over the years, and both automatic dog doors are still working as great as the day we installed them. Excellent product, I highly recommend. We are getting ready to build a small outdoor heated building for our dogs and will order our third solo dog door soon. Thank-you for providing a great product that is lasting for years and years under extreme heavy usage by our nine indoor pets! The pulley cable wore out in both our dog doors, but because of your easy access design we were able to replace the pulley cable in just a few minutes. Thank-you again for an awesome product.

info@washingtonratterriers.com

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Dear Hank,

I do know that people usually contact companies to complain. I want to do the reverse.

Several years ago, (maybe as long as 10 years ago?) I ordered one of your doors and you sent it to me here in England. It was a huge success with my dogs, straight away. Today, it stopped working and all it was is that the cord had worn down, which is hardly surprising as our 6 dogs have been using it incessantly for year after year after year, for approx 10 years. We changed the cord and all is well.

I must also praise you that when, a few years ago, I rang you with a problem, you immediately sent me a replacement motor. When I told you I had made a mistake and didn’t need a new motor after all, and I offered to pay for the motor you had sent me, you did not accept my payment.

I am very impressed with your pet doors and with your service.

Thank you very much again

Lala Wilbraham

From Yorkshire

England

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Dear Sir,

It is now over two years since I installed my Solo Pet Door for our two
cats.
In that time it has worked perfectly and certainly lives up to the
description as being the best pet door around.
I would thoroughly recommend this to any pet owner who wants the peace of
mind and convenience of being able to have their pets come and go without
having to constantly open and close doors or leave windows open.

Thank you for your product and the support in answering my questions when
first I enquired about it.

Sincerely,

Chris Lawrence
Melbourne, Australia