Shipping & Returns of Pet Door, Dog Door, Cat Door
Pet Door Shipping
Orders are processed and shipped within three days of receipt of order. All orders shipped UPS Ground unless special arrangements are made. Rush shipping and next day delivery available upon request. We will combine shipping on multiple product orders to reduce shipping charges.
Pet Door Return Policy
You may return your Solo Pet Door within 30 days of the purchase date for a full refund (less 15% restocking fee, and original and return shipping/handling fees), provided that the pet door has never been installed and is in perfect condition.
Contact us via email for our return authorization and return address.