Shipping & Returns of Pet Door, Dog Door, Cat Door
Pet Door Shipping
Orders are processed and shipped within three days of receipt of order. All orders shipped UPS Ground unless special arrangements are made. Rush shipping and next day delivery available upon request. We will combine shipping on multiple product orders to reduce shipping charges.
Standard Pet Door Return Policy
You may return your standard Solo Pet Door within 30 days of the purchase date for a full refund (less 20% restocking and original shipping/handling fees), provided that the pet door has never been installed and is in perfect condition.
Pet Door For Sliding Glass Patio Door Return Policy
IMPORTANT: BECAUSE PET DOORS BUILT FOR SLIDING GLASS PATIO DOORS ARE MANUFACTURED SPECIFICALLY TO MEET YOUR SPECIFICATIONS, THERE ARE NO RETURNS OR REFUNDS ON PET DOORS FOR SLIDING GLASS PATIO DOORS.
Contact us via email for our return authorization and return address.